Email Settings

Email Settings

Outlook 2003

1. Start Outlook.

2. On the Tools menu, click E-mail Accounts.

3. Under E-mail Accounts, click 'Add a new e-mail account', and then click Next.

4. Click IMAP as the type of account that you are creating, and then click Next.

5. Fill out the required settings as following:

Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address - eg jsmith@my-domain.com
Account Type: IMAP (recommended)
Incoming mail server: mail. - replace with your domain name, so for example mail.my-domain.com
Outgoing mail server (SMTP): mail. - same as the Incoming mail server
Username: your full email address once again
Password: your mail box password
Ensure that 'Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.

6. Click "More Settings..."

7. Click "Outgoing Server" tab at the top.

8. Mark the box labelled "My outgoing server (SMTP) requires authentication".

9. Click "Advanced" tab at the top

10. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.

11. Ensure that both 'This server requires an encrypted connection (SSL) options are unchecked

12. Click "Ok" to close the window.

13. Click Next after you have completed entering this configuration information, and then click Finish

Outlook 2007

1. Start Outlook.

2. On the Tools menu, click Account Settings.

3. Click New.

4. Click 'POP3 or IMAP', and then click Next.

5. In the Auto Account Setup dialog box, click to select the Manually configure server settings or additional server types check box, and then click Next.

6. Click Internet E-Mail, and then click Next.

7. Fill out the required settings as following:

Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address - eg jsmith@my-domain.com
Account Type: IMAP (recommended)
Incoming mail server: mail. - replace with your domain name, so for example mail.my-domain.com
Outgoing mail server (SMTP): mail. - same as the Incoming mail server
Username: your full email address once again
Password: your mail box password
Ensure that 'Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.

8. Click "More Settings..." in the bottom right of the window

9. Click "Outgoing Server" tab at the top.

10. Tick the box labelled "My outgoing server (SMTP) requires authentication"

11. Click "Advanced" tab at the top

12. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.

13. Ensure that 'This server requires an encrypted connection (SSL) is unchecked

14. The 'Use the following type of encrypted connection:' option should be set to None

15. Click "Ok" to close the window.

16. Click Next after you have completed entering this configuration information, and then click Finish

Outlook 2010

1. Start Outlook.

2. From the File menu, click "Account Settings".

3. Click "New".

4. Click "E-mail Account"

5. In the Auto Account Setup dialog box, click to select the "Manually configure server settings or additional server types" check box, and then click Next.

6. Click "Internet E-Mail", and then click Next.

7. Fill out the required settings as follow:

Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address - eg jsmith@my-domain.com
Account Type: IMAP (recommended)
Incoming mail server: mail. - replace with your domain name, so for example mail.my-domain.com
Outgoing mail server (SMTP): mail. - same as the Incoming mail server
Username: your full email address once again
Password: your mail box password
Ensure that 'Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.

8. Click "More Settings..." in the bottom right of the window.

9. Click "Outgoing Server" tab at the top.

10. Tick the box labelled "My outgoing server (SMTP) requires authentication".

11. Ensure that the "Use same settings as my incoming mail server" is selected.

12. Click "Advanced" tab at the top.

13. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.

14. Ensure that 'This server requires an encrypted connection (SSL) is unchecked.

15. The 'Use the following type of encrypted connection:' option should be set to None.

16. Click "OK" to close the window.

17. Click Next after you have completed entering this configuration information, and then click Finish.

Windows Livemail

1. With Windows Live Mail open, select the 'Accounts' option from the top menu bar.

2. Click the Email button.

3. On the window that appears fill out the options as follows:

Email Address: your full email address - eg foo@foo.com
Password: your mail box password
Display name: Your name exactly as you want it to appear to recipients when they receive email from you
Check the 'Manually configure server settings' option

4. Click Next.

5. 'Configure server settings' should appear. Fill out these options as follows:

Incoming server information :-
Server type: IMAP (recommended) or POP3 (either can be used here)
Server address: mail. - replace with your domain name, so for example mail.foo.com
Port: 143 (If using IMAP) or 110 (for POP3)
'Requires a secure connection (SSL)' should remain unchecked
Authenticate using: Clear text
Login user name: your full email address - eg foo@foo.com
Outgoing server information:-
Server address: mail. - replace with your domain name, so for example mail.foo.com
Port: 25 - however some ISPs do block port 25 for external mail services, so if you experience difficulties sending email then you should try port 587
'Requires a secure connection (SSL)' should remain unchecked
'Requires authentication' should be *checked*

6. Click Next. Windows Live Mail will display a 'Finished' message, connect to your mail box and download all email.

Mac OSX

To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below. Note that this applies to standard and premium mailboxes only - Exchange mailbox users should follow the instructions provided with the Exchange mailbox.

1. Open Mail and select Mail > Preferences.

2. A new window will open on the General Tab - select the Accounts tab

3. Click the '+' button on the bottom left of the window. This will load the 'Add Account' Screen.

4. On the window that appears, enter the following details:

Full Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address - eg jsmith@my-domain.com

Password: your mail box password

5. click 'Continue'

6. You will then be on the 'Incoming Mail Server' screen, fill the details out as following:

Account Type: IMAP
Description: your full email address - eg jsmith@my-domain.com
Incoming Mail Server: mail. - replace with your domain name, so for example mail.my-domain.com
User Name: your full email address - eg jsmith@my-domain.com
Password: your mail box password

7. Then click 'Continue'

8. Next you'll be on the 'Outgoing Mail Server' screen, fill those options out as following:

Description: mail. - replace with your domain name, so for example mail.my-domain.com
Outgoing Mail Server: mail. - replace with your domain name, so for example mail.my-domain.com
Use only this server (Tick This Option)
Use Authentication (Tick This Option)
User Name: your full email address - eg jsmith@my-domain.com
Password: your mail box password

9. Finally click 'Continue'

10. Once the account has been created we still need to tweak some settings. Back on the Accounts window ensure your mail box is selected on the left hand side. You should see three options 'Account Information', 'Mailbox Behaviours' and 'Advanced'. Ensure you're on 'Account Information'.

11. Look for the 'Outgoing Mail Server (SMTP)' option and from the drop down menu select 'Edit SMTP Server List..'

12. On this page select the 'Advanced' button in the middle of the page and ensure that they are set as following:

- 'Use default ports (25, 465, 587) is selected
- 'Use Secure Sockets Layer (SSL)' is unchecked
- 'Authentication' is set to Password

13. Click OK.

14. Back on the Accounts window ensure your mail box is still selected on the left hand side. On the three options near the top of the window select 'Advanced' this time. Ensure these settings are as follows:

- 'Use SSL' is unchecked
- 'Authentication' is set to Password

15. That will be everything - just close the Accounts window and you should now be able to send and receive email. If your email is still not functioning correctly, please check that your domain's MX records are correctly set up to point to our mailservers, and contact support if you have further questions.

Iphone / Ipad

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:

Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail

Account

On the next screen enter the following settings:

Name: Your name as you would like recipients to see it
Address: The email address for the mailbox you want to setup
Password: The password for the mailbox
Description: Your own description for the mailbox
Press Save
On the next screen, leave IMAP selected at the top and enter the following settings:

Incoming Mail Server

Host Name: mail.yourdomainname (Or the mail server host name/IP address)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox (should already be filled in)

Outgoing Mail Server

SMTP: mail.yourdomainname (Or the mail server host name/IP address)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox
Press Save

You will then get a message saying Cannot Connect Using SSL. Do you want to try setting up the account without SSL?, press Yes.

It should then connect to the mail server and the account will be setup.

If you are having problems with sending mail, you may need to change the port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587.

Android

Adding an IMAP/POP3 mailbox to an Android device.

To set up an Android device for use with an IMAP/POP3 mailbox, please follow these instructions.

1. From your home screen select the application draw button to show all of your applications.

2. Find the "mail" application and open it..

3. If this is your first email account, you will be presented with an email setup screen. Select the "Other(POP3/IMAP)" option. Otherwise, press the Menu button, tap Accounts, press the Menu button, and tap Add account.

4. In the first box add your email address, and in the second, enter the password associated with your email account.

5. Tap the Manual setup button. The screen should now be populated with some of the following settings. Please replace any that are missing or incorrect with the correct values. Protocol: IMAP or POP3 (IMAP is prefered for mobile devices)

Email address: Your full email address
Username: Your full email address
Password: Your mailbox password
IMAP/POP3 server: mail.domain.com
Security Type: None or SSL
Leave the port unchanged or at 143

6. Press next.

You will now be presented with the outgoing mailserver options. Make sure the following settings are populated and correct.

Login Required: Yes
Username: Full email address
Password: Your mailbox password
SMTP Server: mail.domain.com
Security type: None or SSL.
Leave the port unchanged or at port 25
Now you just need to choose your account name and your name as you wish to appear in the from field. Click "Finish Setup" and you should be done.