Complaints Procedure

A complaint is an expression of dissatisfaction concerning a Webahead Internet Ltd product or service. Webahead Internet Ltd take all complaints extremely seriously and all members of our team are dedicated to rectifying any problems as soon as it is brought to their attention.

We recognise that when our customers who have a complains dealt with to their complete satisfaction, they are more likely to value the benefits our products can provide for their business. Therefore, we ask that if you are dissatisfied with the service you have received that you bring this to our attention as soon as possible by speaking to your Account Manager in the first instance.

Should this fail to provide you with a satisfactory resolution, or you feel it is inappropriate to address your complaint to your Account Manager, then please contact our Customer Care Team on one of the following options:

Call: 01325 582112


Write to:
Customer Care
Webahead Internet Ltd
2 Trinity Court
Faverdale North
Darlington, Co. Durham

When you contact us, please give us your full name, contact details, and include a daytime telephone number along with:

• A full description of your complaint (including the subject matter, dates and times if known);
• Any names of the people you have dealt with so far; and
• Copies of any correspondence to do with the complaint.

Webahead Internet Ltd ask that you raise your complaint as soon as possible after the event so that we have the opportunity to investigate fully. Webahead Internet Ltd aim to respond to your complaint within 48 hours and resolve within 7 working days.